Mark Massa joined Trust Company of America in 2006 and currently serves as the company’s senior vice president of client services and operations.
An executive with extensive general management, customer service and outsourcing solution experience, Mark is a proven strategic leader who employs disciplined methods to consistently exceed customer expectations.
Over the previous 21 years, Mark has held a variety of senior leadership positions within the Fiserv Trust Group. Most recently, he served as senior vice president of product operations where he led the combined operations of Fiserv ISS (f.k.a. First Trust, Resources Trust, Lincoln Trust, The Affinity Group, Retirement Accounts, Inc. and Aspen Investment Alliance). Prior to this, he served as president of The Affinity Group, Inc. for 13 years and reported directly to the president of Fiserv Trust Group. While holding this position, he was responsible for P&L and the overall performance of the retirement plan services and outsourcing unit that served over 200,000 customer relationships.
Mark holds a bachelor of arts in economics from the University of Vermont. He also participated in Fiserv’s Business Unit General Management Business School and has been a member of the American Society for Quality for over fifteen years.